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Not only did they have the correct part, they sent me the manual on how to repair my eliptical machine. I think I could have figured it out, but it was very nice to have pictures and diagrams to go off of. Just needed a philips screwdriver, an open end wrench and an O-ring pliers. You can do it yourself.
Just a quick note to the manager concerning a most satisfying experience a few moments ago when one of your employees, Marsha assisted me so beautifully. She was professional and caring and took the time to help research my need and assisted me as I placed the order for my parts. She is a true asset to both you her employer and us the customers.
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