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Thank you very much for your efforts, your suggestion and for replying to my inquiry. We sincerely appreciate the great customer service that you have provided for us. It's been my experience that most customer service reps would have moved on to other callers and forgotten about our request.
I'm writing to thank you for your excellent service. Although the first resistance motor you sent was defective, you sent a second one at no additional charge, and it has worked beautifully.
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