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I ordered a replacement crank arm(s) for my 22 year old Vision Fitness recumbent exercise bike. The new parts arrived today; less than two business days after placing the order. I installed the new parts and the bike is working like it was brand new, ultra quiet, smooth and the correct resistance.
I'm very pleased to hear that your company is thriving and expanding and that you've made Inc's top 400. You've found a need that wasn't being fulfilled by anyone else - including the makers of the equipment - and have filled it well. Without your company's access to the specialized parts needed for maintaining and repairing fitness equipment I'd be sitting with an $1800 doorstop. Instead, despite the manufacturer's unwillingness to sell the parts I needed directly, I was able to repair and refurbish the machine with all the parts I needed, delivered quickly and at a fair price. best wishes for your continued success -you deserve it!