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Not only did they have the correct part, they sent me the manual on how to repair my eliptical machine. I think I could have figured it out, but it was very nice to have pictures and diagrams to go off of. Just needed a philips screwdriver, an open end wrench and an O-ring pliers. You can do it yourself.
I was really impressed by your site for the following reasons (and I just placed the order) 1. Simple search process 2. Secure checkout (I was reassured that you were not some fly by night company) 3. The very helpful list of contacts where I could go if I wish to have a professional install the piece I ordered. Number three really stood out for me because the usual answer around here is "sorry can't help you - we only do in-house repair for items we sell." My first reaction is that I would rather shop for new equipment at places that offer services to assist with repairs in the first place rather than at all the fancy shops that won't help with older equipment. Thank-you for offering me the option to either do it myself or get someone else's help.