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Once again, thank you for a great customer service experience. I also provide customer service to many customers and truly appreciate employees who are courteous, professional and responsive.
Not only did they have the correct part, they sent me the manual on how to repair my eliptical machine. I think I could have figured it out, but it was very nice to have pictures and diagrams to go off of. Just needed a philips screwdriver, an open end wrench and an O-ring pliers. You can do it yourself.