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- Orders and Returns
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I own a 20 year old weight stack home fitness machine. With the covid pandemic, I spent more time on it since my gym was closed. A couple of pulley cables and a foam pad needed replacement. The manufacturer (Parabody) has been out of business more than 15 years. FitnessRepairParts came up in a search for the items and had them in stock. In fact, I found no other site with exact replacement parts, and I did not want to fiddle with raw cable and various end connectors. I was concerned about some reviews regarding return policy - there is a restocking fee and you pay return shipping. But given the business model - parts available that are 15 years out of manufacture - I think that's a fair policy. The items came as described, shipped within a day with tracking id. These are perfect replacement parts, and service was excellent. Be sure you order the exact part you need.
Once again, thank you for a great customer service experience. I also provide customer service to many customers and truly appreciate employees who are courteous, professional and responsive.