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Not only did they have the correct part, they sent me the manual on how to repair my eliptical machine. I think I could have figured it out, but it was very nice to have pictures and diagrams to go off of. Just needed a philips screwdriver, an open end wrench and an O-ring pliers. You can do it yourself.
Best experience I have ever had shopping online. Searched my old Schwinn recumbent exercise bike and found they had every small part I could ever need. Ordered it in minutes and it was on my doorstep in 3 days. Excellent experience and will absolutely use these guys again.