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Thank you very much for your efforts, your suggestion and for replying to my inquiry. We sincerely appreciate the great customer service that you have provided for us. It's been my experience that most customer service reps would have moved on to other callers and forgotten about our request.
I ordered a replacement crank arm(s) for my 22 year old Vision Fitness recumbent exercise bike. The new parts arrived today; less than two business days after placing the order. I installed the new parts and the bike is working like it was brand new, ultra quiet, smooth and the correct resistance.