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Thank you for the high quality replacement crossbar for my eliptical. I was amazed how well built the replacement part was in comparison to the original part... I'm so glad that I found your web site...I saved some $$ ,got my part in a few days and was so impressed by your customer service!! Thanks a million!!
I also left you a voicemail a few minutes ago but I wanted to say 'thank you'. I really appreciate you getting back to me so quickly and for following through on our original discussion a few weeks about returning the first belt when the new one arrives. I was worried when I called in on Friday to check on the order status that I had followed the directions incorrectly from our earlier conversation. Customer issues/concerns are bound to come up from time to time but it's how people and companies respond that I believe build customer loyalty. Thank you for handling my concern so promptly and to my satisfaction. I look forward to getting the new running belt and will the return the original right away.