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Thanks for the follow up. I'm really impressed with your customer service-great !! I'm not going to order the part at this time. I will definitely come back to you for other items and will happily tell people about your unusually high level of customer care.
My sincerest thanks and appreciation for your patience and kindness in always responding to my inquiries about how to apply the repair cable. After many attempts and switching the roller wheels in a varied design for supporting the traveling cable my son and I FINALLY hit on the right configuration. I am not sure you can sense the gratitude I feel for you having the cable needed and then for being patient with my search for any manual for this machine. Just knowing you were willing to be of any assistance I might need makes me proud to know your company is extremely professional and consumer FRIENDLY. Thanks again to all of you who were my unseen supporters. Sincerely,