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I own a 20 year old weight stack home fitness machine. With the covid pandemic, I spent more time on it since my gym was closed. A couple of pulley cables and a foam pad needed replacement. The manufacturer (Parabody) has been out of business more than 15 years. FitnessRepairParts came up in a search for the items and had them in stock. In fact, I found no other site with exact replacement parts, and I did not want to fiddle with raw cable and various end connectors. I was concerned about some reviews regarding return policy - there is a restocking fee and you pay return shipping. But given the business model - parts available that are 15 years out of manufacture - I think that's a fair policy. The items came as described, shipped within a day with tracking id. These are perfect replacement parts, and service was excellent. Be sure you order the exact part you need.
I was really impressed by your site for the following reasons (and I just placed the order) 1. Simple search process 2. Secure checkout (I was reassured that you were not some fly by night company) 3. The very helpful list of contacts where I could go if I wish to have a professional install the piece I ordered. Number three really stood out for me because the usual answer around here is "sorry can't help you - we only do in-house repair for items we sell." My first reaction is that I would rather shop for new equipment at places that offer services to assist with repairs in the first place rather than at all the fancy shops that won't help with older equipment. Thank-you for offering me the option to either do it myself or get someone else's help.