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Not only did they have the correct part, they sent me the manual on how to repair my eliptical machine. I think I could have figured it out, but it was very nice to have pictures and diagrams to go off of. Just needed a philips screwdriver, an open end wrench and an O-ring pliers. You can do it yourself.
I'm writing to thank you for your excellent service. Although the first resistance motor you sent was defective, you sent a second one at no additional charge, and it has worked beautifully.