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Knob, Backrest Adjustment
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I also left you a voicemail a few minutes ago but I wanted to say 'thank you'. I really appreciate you getting back to me so quickly and for following through on our original discussion a few weeks about returning the first belt when the new one arrives. I was worried when I called in on Friday to check on the order status that I had followed the directions incorrectly from our earlier conversation. Customer issues/concerns are bound to come up from time to time but it's how people and companies respond that I believe build customer loyalty. Thank you for handling my concern so promptly and to my satisfaction. I look forward to getting the new running belt and will the return the original right away.
I am your customer and found that your service worked very well. I was able to get the correct part on a very old ( but working very well ) Parabody gym ( 425101). Despite having a small problem of the wrong part being sent the first time. Fitness Repair worked with me and we received the correct part that had broken. We realized the the part ordered in error would be the next part that would be breaking so we kept the