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It’s a legitimate company. If you do your research and order the correct part you won’t have a problem. All these people leaving bad reviews ordered something wrong and are complaining about the return and shipping policies that are clearly laid out when you make the purchase. This is literally the only place I could find the part I needed and it showed up in a week. Would not hesitate to order again. Yes you have to make a minimum purchase value or they up charge to meet it and yes you have to pay for shipping. It’s not Amazon it’s a small company, not everything is free.
I called last week with a True treadmill that wasn't working. My husband needed this for his cardiac rehab after a heart attack. True does not support it any longer, so I called you. I had the pleasure of speaking to Brittany. She found the overlay for us and you had it in stock! Brittany was very nice and gave me the part information and we ordered the part. Brittany is so kind and so delightful, and I just really appreciated it!