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Frame, Dip Station, Sandblack
* Images may not be identical to the part.
After placing an order for replacement parts for my Nautilus equipment I was informed that one of the part's numbers was non-existent. When I phoned to inquire about the number and the part I was looking for I was connected to Mark in customer service. Mark told me he would check for the part and the correlating number and get back to me by phone. I suggested that Mark email me because I live in Hawaii and the time difference can be difficult to work with. Mark not only got back to me, via email, that same day but continued to search for additional parts that I was interested in purchasing but did not pursue myself because I simply didn't want to spend the time searching your on line catalog. Mark communicated with me via email in an extremely prompt and professional manner and took the initiative to locate not just one part but a selection of suitable parts for me to choose from. It is important that you understand how refreshing customer service of this level is and how thankful I am to have done business with Mark and your organization. Mark is courteous, tenacious, and he cares.
I don't write service testimonials often, but FitnessRepairParts.com earned this one. When my 17-year-old weight equipment broke, I despaired about finding a replacement part for it. But, I shouldn't have. FitnessRepairParts.com was there with exactly what I needed. Your website was easy to use and my order was handled with absolute professionalism. Even though the part I needed was unusual, FitnessRepairParts.com found it and promptly shipped it right to my door. They kept in touch during the process with concise emailed updates. The replacement part is even better than the original.