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I want to write you to say thank you for the help that John gave me regarding a Stairmaster Freerunner 5600 part that I am trying to track down. While he didn't have the correct part in stock, he was very helpful in educating me about the history of this machine and working with me to identify the right part number for our broken machine.
I ordered a part for my wife's treadmill yesterday (Nov 1st) about noon. It arrived this morning (Nov 2nd) at about 10:30. I just want to compliment your staff on the excellent service I received over the phone and in shipping. If I'm ever in need of other parts I won't hesitate to use your services again. Thank you. --Phil, IL