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I am looking forward to resolving this matter and rating your customer service at 5 stars.
With 3 out of 4 people in the house using our eliptical, when a part breaks, it's a big deal. We searched everywhere and were beginning to think we would have to do without or have the expense of buying another. Fitness Repair Parts was the only place we could locate the part. The price was so low, we bought 2 so we'll have a spare. Ordering was easy, shipping was fast, and we were back on the fitness road withing a week. I highly recommend them!