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Just a quick note to the manager concerning a most satisfying experience a few moments ago when one of your employees, Marsha assisted me so beautifully. She was professional and caring and took the time to help research my need and assisted me as I placed the order for my parts. She is a true asset to both you her employer and us the customers.
I searched everywhere for the speed control knob I ordered. I was a little skeptical that I would receive the right part, since even the manufacturer no longer carried it. I received my order yesterday and installed the knob last night.