TESTIMONIALS

After placing an order for replacement parts for my Nautilus equipment I was informed that one of the part's numbers was non-existent. When I phoned to inquire about the number and the part I was looking for I was connected to Mark in customer service. Mark told me he would check for the part and the correlating number and get back to me by phone. I suggested that Mark email me because I live in Hawaii and the time difference can be difficult to work with. Mark not only got back to me, via email, that same day but continued to search for additional parts that I was interested in purchasing but did not pursue myself because I simply didn't want to spend the time searching your on line catalog. Mark communicated with me via email in an extremely prompt and professional manner and took the initiative to locate not just one part but a selection of suitable parts for me to choose from. It is important that you understand how refreshing customer service of this level is and how thankful I am to have done business with Mark and your organization. Mark is courteous, tenacious, and he cares.

Sincerely,

Patrick A.
FITNESS MATTERS

It’s a legitimate company. If you do your research and order the correct part you won’t have a problem. All these people leaving bad reviews ordered something wrong and are complaining about the return and shipping policies that are clearly laid out when you make the purchase. This is literally the only place I could find the part I needed and it showed up in a week. Would not hesitate to order again. Yes you have to make a minimum purchase value or they up charge to meet it and yes you have to pay for shipping. It’s not Amazon it’s a small company, not everything is free.

Matt G