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Compliments to your team for your follow up, I am amazed with customer support. Thanks for the info it is an old unit I have had for maybe 15yrs.
I want to write you to say thank you for the help that John gave me regarding a Stairmaster Freerunner 5600 part that I am trying to track down. While he didn't have the correct part in stock, he was very helpful in educating me about the history of this machine and working with me to identify the right part number for our broken machine.