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I was really impressed by your site for the following reasons (and I just placed the order) 1. Simple search process 2. Secure checkout (I was reassured that you were not some fly by night company) 3. The very helpful list of contacts where I could go if I wish to have a professional install the piece I ordered. Number three really stood out for me because the usual answer around here is "sorry can't help you - we only do in-house repair for items we sell." My first reaction is that I would rather shop for new equipment at places that offer services to assist with repairs in the first place rather than at all the fancy shops that won't help with older equipment. Thank-you for offering me the option to either do it myself or get someone else's help.
Just a word of thanks for the great service you gave me enabling me to repair my treadmill. About 2 months ago my ancient Precor 905e treadmill stopped working. My first thought was to shop for a new treadmill but the prices made me think twice. Through several referrals I found your web site and was able to have my motor control board repaired as well as being able to purchase a new capacitor. I had initially had no hope that parts for my mill, which I had owned for 22 years, would be available. Your service got me up and running again and I feel as though we brought an old friend back to life.