WARRANTY / RETURN POLICY

Last updated: May, 2021


WHAT DOES THIS WARRANTY COVER?

This warranty covers parts purchased from FitnessRepairParts.com against defects in material and workmanship when they are used for their intended purpose, under normal conditions and provided the unit they are installed on receives proper care.


HOW LONG DOES THIS WARRANTY LAST?

HOW WILL FitnessRepairParts.com SATISFY THIS WARRANTY?

FitnessRepairParts.com will provide a replacement part at no additional charge (excluding the cost for shipping the part back to us) for any part found by us to be defective due to workmanship or materials, provided you follow the stated return policy listed below.

Note: We replace defective or damaged parts; we do not provide full refunds for defective or damaged parts. If you wish to RETURN a defective or damaged part rather than have the part replaced the refund is subject to both restocking and electronics inspection/testing fees.


WHAT IS NOT COVERED BY THIS WARRANTY?

This warranty does NOT cover:

HOW DO I GET A REPLACEMENT PART?

Call FitnessRepairParts.com at 636.634.2202, within the above specified warranty period, to obtain a Return Authorization (RA) number. Once you have the RA number you will be required to return the item within 15 days. ALL RAs EXPIRE 15 DAYS AFTER ISSUANCE. After we receive and inspect the defective part, we will ship out a replacement part within 30 days.

NOTE: We reserve the right to refuse replacement of the part if the item shows signs of not being covered by the warranty as noted above. Any parts returned to us that are determined to not qualify for replacement can be returned to you if you provide a return label for the return shipping of these items. We will hold the items for 15 days after you return them to us, after 15 days we will dispose of them.


HOW DO I GET A RETURN AUTHORIZATION (RA) NUMBER?

Call us at 636.634.2202 to obtain an RA number to return parts. We will require you to provide the brand, model number and serial number from the exercise equipment when you call. You must have an RA number to return parts to us. Parts returned without an RA WILL be refused and shipped back, collect, to the shipper.


RETURNS

A $25 fee will be accessed, for any erroneous challenge to a legitimate credit card charge, which results in a charge back fee to . We aggressively defend against charge backs and allow collections agency to collect on our behalf.


We always suggest using a trained service technician to diagnose, repair and maintain your equipment.


Note: We start researching issues immediately after the required information above is received from you; however, please allow up to 30 days from that date to determine and correct valid issues presented to our research team.


PLEASE REMEMBER TO ALWAYS USE A MODEL NUMBER WHEN ORDERING PARTS. Check out our search tips. Thanks for choosing FitnessRepairParts.com!

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