June 2014 Updates

What’s new on the website in the last six months?

1. Updated search bar. The search field on the top of the website now autosuggests equipment models to make it easier to find the parts list you’re looking for.

2. RAs. To help improve the experience and reduce hold times on the phones, customers can now create their own RAs from the Order Status page.

3. Accounts. We appreciate our regular customers, and we’ve been working on a lot of things to improve your experience. Among other things, the mobile site now has been expanded to include all of the regular account editing options, and we fixed bugs that saved duplicate addresses during checkout. We also made it easier to update credit card information on pending orders and added perks for our customers at volume discount levels.

4. Videos. We’re beginning to include video links on our parts pages to provide helpful installation instructions and other useful information.

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December 2013 Updates

What have we been working on lately?

1. Revamped “Types” page to show images for each type.

2. Fixed a bug that prevented customers from viewing shared files they uploaded.

3. New PDF Tutorial explaining how servicers can request a parts buyout.

4. Mouseover of thumbnails on pictures with multiple images now adjusts the link of the main image to load the correct enlarged image on click.

5. Servicers have the option to display email as another form of contact on their Find A Servicer entry. (Go to Account > Change Account Profile > Servicer Email.)

We’ve also made a lot of updates to the Equipment Tracking System for fitness service providers.

6. New “Paper Work Group” division that allows setting multiple employees and trip types on different groupings of trips to the same location.

7. Calendar displays the next upcoming date for each maintenance contract to help with scheduling in upcoming months.

8. Calendar week view includes drive time estimates between trips

9. Estimate shipping and automatically calculate your local tax rate on quotes.

10. Second Trip Report can now show third and fourth trips as well.

11. Checkin Log can now edit checkins and exclude checkins from mileage calculations.

12. Ability to submit website requests from any page to help us better improve the site to meet servicer needs.

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October 2013 Updates

What have we been working on the last couple of months? Here are some of the updates:

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August 2013 Updates

What’s new on the website in the last two months? Read on…

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June 2013 Updates

What’s new with the website? Well, other than some minor tweaks and an upgrade to our customer support ticket system, most of our external updates the last couple months have been focused on improving our free Equipment Tracking Service for service providers.

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April 2013 Updates

Here is our batch of updates for the month of April:

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March 2013 Updates

We have another batch of updates for you this week!

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February 2013 Updates

What’s new for the website this month?

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January 2013 Updates

Happy New Year! We only have one minor update for you this month.

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December 2012 Updates

What’s new for the website in December? A new Part Buyout system and a couple of minor clarifications to improve communication:

1. We have officially launched our new Part Buyout system for service providers. If you are the administrator of your account and have listed yourself as a fitness servicer, you should see a link at the top to our part buyout form where you can sell us any new parts you may have that you can’t use. The system may require many tweaks and improvements  as we go forward but we think it is a big update that will streamline the process both for us and for our servicer partners.

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