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Tool, Allen wrench
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I just wanted to thank you for a great experience with your company. My excercise equipment broke and I had no ideal where to get the part to fix it. I stumbled on to your site with a google search. The ability to see a picture of all the parts really helped because I sure didn't keep the manual to mine. Also in ordering the site told me what other parts I needed to finish the repair really helped. I think the parts were at my door in two or three days. The were exactly what I needed. Good to know good service still exists.
Compliments to your team for your follow up, I am amazed with customer support. Thanks for the info it is an old unit I have had for maybe 15yrs.