Your website & parts ordering is probably one of the slickest to work through in the industry (and I order from a lot of manufacturers)...kudos to your IT people!
I just received credit for core charge on motor controller board I had ordered. I just wanted to thank you for the prompt shipment for the part, Schwinn 820P treadmill, which did fix the problem. The faulty part was returned the next day, by me, and the credit was credited to my credit card in about 2 weeks. Thanks again for the proper part, now I can exercise again.