Sheila, you have been a pleasure to work with on fixing MY problems. You were very responsive in these matters and I thank you for making this whole process a breeze. I sent an email to Pro-Form needing help on getting these parts and never heard back from them and you have done it in a day. Great customer support. I love you (Lol) is a little strong, but that is the happiness I feel by the way this has been handled. Again and again, Thank you!
I received the new weight stack pin the other day and it works like a charm. Thank you sooooo much for your great customer service! It has been a pleasure doing business with your company. ^_^ All the best!