I received the new weight stack pin the other day and it works like a charm. Thank you sooooo much for your great customer service! It has been a pleasure doing business with your company. ^_^ All the best!
Sincerely, Joshua, ELLICOTT CITY, MD
I also left you a voicemail a few minutes ago but I wanted to say 'thank you'. I really appreciate you getting back to me so quickly and for following through on our original discussion a few weeks about returning the first belt when the new one arrives. I was worried when I called in on Friday to check on the order status that I had followed the directions incorrectly from our earlier conversation. Customer issues/concerns are bound to come up from time to time but it's how people and companies respond that I believe build customer loyalty. Thank you for handling my concern so promptly and to my satisfaction. I look forward to getting the new running belt and will the return the original right away.