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I also left you a voicemail a few minutes ago but I wanted to say 'thank you'. I really appreciate you getting back to me so quickly and for following through on our original discussion a few weeks about returning the first belt when the new one arrives. I was worried when I called in on Friday to check on the order status that I had followed the directions incorrectly from our earlier conversation. Customer issues/concerns are bound to come up from time to time but it's how people and companies respond that I believe build customer loyalty. Thank you for handling my concern so promptly and to my satisfaction. I look forward to getting the new running belt and will the return the original right away.
I don't write service testimonials often, but FitnessRepairParts.com earned this one. When my 17-year-old weight equipment broke, I despaired about finding a replacement part for it. But, I shouldn't have. FitnessRepairParts.com was there with exactly what I needed. Your website was easy to use and my order was handled with absolute professionalism. Even though the part I needed was unusual, FitnessRepairParts.com found it and promptly shipped it right to my door. They kept in touch during the process with concise emailed updates. The replacement part is even better than the original.