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I want to write you to say thank you for the help that John gave me regarding a Stairmaster Freerunner 5600 part that I am trying to track down. While he didn't have the correct part in stock, he was very helpful in educating me about the history of this machine and working with me to identify the right part number for our broken machine.
I have a Parabody weight stack machine that's 20-some years old. Over the years, FRP has helped my replace parts when I needed to. Last year, I replaced all the cables! This time, it was the foam roller pads on the butterfly arms. I was having trouble finding the exact match, so I did a chat session with one of your team, and he directed me to the perfect replacement part. My order, #315994 arrived today, and I just installed the roller pads. The machine looks like new and works great. I'm really pleased with the service and the product. Thanks again,