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Compliments to your team for your follow up, I am amazed with customer support. Thanks for the info it is an old unit I have had for maybe 15yrs.
Just a quick note to the manager concerning a most satisfying experience a few moments ago when one of your employees, Marsha assisted me so beautifully. She was professional and caring and took the time to help research my need and assisted me as I placed the order for my parts. She is a true asset to both you her employer and us the customers.